Got Questions? We Have Answers
Explore our frequently asked questions to learn more about
NeuraVue’s AI-powered senior care solutions.
General Questions
Understanding NeuraVue
What is NeuraVue?
NeuraVue is an AI-powered monitoring solution designed for senior care facilities and aging-in-place settings. It offers features like fall detection, distress recognition, wandering alerts, and physical abuse detection.
How does NeuraVue work?
NeuraVue integrates with existing smart cameras to analyze real-time video footage. Its AI detects safety risks and sends instant alerts to caregivers or staff.
Is NeuraVue HIPAA-compliant?
Yes, NeuraVue ensures data security and privacy by adhering to HIPAA standards and other applicable regulations.
Features and Functionality
Learn About Our Technology
What types of incidents can NeuraVue detect?
NeuraVue detects falls, signs of distress, wandering beyond safe zones, and physical abuse.
Can NeuraVue monitor multiple locations?
Yes, NeuraVue’s platform supports multi-location monitoring, making it ideal for large facilities and organizations.
What happens when an incident is detected?
NeuraVue sends an immediate alert to designated caregivers or staff via email, SMS, or mobile app notifications.
Installation and Integration
Getting Started with NeuraVue
Do I need special cameras to use NeuraVue?
No, NeuraVue is compatible with most existing smart cameras, reducing the need for additional hardware.
How long does installation take?
Installation typically takes 1–3 days, depending on the size of the facility and the number of cameras.
Can NeuraVue integrate with our existing systems?
Yes, NeuraVue offers API integration to seamlessly work with facility management systems and other software.
Pricing and Plans
Affordable Solutions for Every Need
What pricing plans do you offer?
We offer three plans: Basic ($99/month), Professional ($199/month), and Enterprise (custom pricing). Visit our Pricing page for details.
Are there additional costs for customizations?
Customizations may incur additional charges based on the specific requirements. Contact us for a tailored quote.
Do you offer a free trial?
Yes, we provide a free trial to help you experience NeuraVue’s capabilities before committing.
Support and Maintenance
We’re Here to Help
What kind of support do you offer?
Our dedicated support team offers 24/7 assistance, regular software updates, and comprehensive training for staff.
What happens if the system detects a false positive?
NeuraVue's AI is designed to minimize false positives. However, alerts can be reviewed, and the system learns from user feedback to improve accuracy over time.
Is there a warranty for your services?
Yes, NeuraVue includes a warranty for software functionality and customer satisfaction guarantees.
Can’t Find What You’re Looking For?
If your question isn’t answered here, our team is ready to help. Reach out for more information or to request a personalized consultation.